Oct 29, 2020
Many private organizations have stepped up to provide support as we deal with the pandemic. Surescripts, for their part, repurposed clinical direct messaging infrastructure to help health systems communicate critical information from the frontlines to federal agencies. It’s a great story of a private organization...
Oct 16, 2020
It may seem cliché to say payers need to be more like Amazon, but the analogy provides fundamental, and surprisingly actionable insights for the health insurance industry.
Think about your experience with Amazon (or Google or Zappos, or any other organization that provides a phenomenal customer experience). Whether...